FAQ

For those not eligible for Bulk Billing, the standard consultation fee is $85.00, with a Medicare Rebate of $41.40.  FHC has eftpos facilities on site.

For simple script repeats, referrals, some results, and simple urgent conditions (need a certificate for work/school because you have a cold),  YES.

If you aren't sure if your issue is able to be dealt with via Telehealth, please call us on 4751 2211 and ask one of our friendly staff for advice. 

Or book via the link below.

Please note - telehealth appointments are only available IF you have been seen ON-SITE within the last 12 months, OR if you currently have Covid. If you have not been seen in person within 12 months, you will have to come in to the surgery for a face to face consult before being able to utilise telehealth facilities again. 

FHC runs Telehealth in a similar manner to in-person appointments. You book online or over the phone, choose an appropriate time for yourself, and then your doctor will call you within a few minutes of the time you have booked.  

We ask that when making a telehealth appointment, that your phone is charged, the sound is on, and you have it near you at your allotted time.

We do have video call options available, for these to work, you must ensure that your email address is up to date on your file at the practice prior to booking. 

YES!  We use a TYRO eftpos machine that allow us to put your Medicare Rebate straight back into your nominated bank account (attached to your debit card). We can refund to Cheque or Savings accounts, but not Credit. 

You CAN pay by credit and then use your cheque or savings account card to receive your rebate.

Yes, to see a Doctor or the Nurse, you will need an appointment.  You can make an appointment by calling us on  4751 2211, or by using the booking link below.

Walk in emergencies are attended to as soon as possible with the next available doctor.

No, the Pathology staff are on site from 8am to 3pm Monday to Friday, 8am to 1pm on Thursday, and 8am to 12pm Saturday. 

You can just walk in with your pathology request form at any time during these hours and you will be attended to. If pathology is unavailable, there will be a posting on our Facebook page to inform people. 

A standard 15 minute appointment should be ample for issues such as medical certificates, prescriptions or simple ailments.

More involved consultations such as care plans, mental health plans, RTA paperwork, work medicals, pap smears and complex or multiple medical problems will require a longer appointment.  

Should you require one, simply mention this to the receptionist when you book so that enough time is allocated to you. 

With the advent of  Covid 19, and Medicare allowing the more widespread use of Telehealth as a viable option for simple things like scripts and simple referrals, we are able to offer Telehealth appointments to patients of the practice.  This still requires a booking, but you can now deal with your regular scripts over the phone where ever you are.  

Please note: New patients will still need to attend an in-person appointment for their first FHC visit, if you are an existing patient, you need to have been seen in the last 12 months in person to book a telehealth appointment. 

Medical certificates are issued during your consultation with the Doctor.  These cannot be backdated, so please attend the practice sooner rather than later.  For a regular patient of the practice, you can now book a telehealth appointment for medical certificates. 

Your Doctor will usually give you a time frame in which to book a follow up appointment to go over your test results in person. 

If you do not already have a follow up appointment, please call the practice after a week to book one. 

In most cases your doctor will be happy for you to book a telehealth appointment for your results, please check with them if this is an appropriate follow-up for your tests. 

FHC is located at 441 Great Western Highway in Faulconbridge.  Our car park is accessed via Coomassie Ave.  We are the 2 Blue Buildings joined by a covered walkway right next to the Faulconbridge Chinese Restaurant and Directly across the road from the antiques store.

You can get to FHC most easily via car, you can google Stonehurst Place for directions to our parking area (behind the shops) . 

There is a bus stop a couple of hundred metres up the highway from FHC. 

FHC has a couple of taxi waiting areas - one at the back, next to the disabled parking spaces, and one at the front of the Blue house with the concrete area in front,  under cover).  We can help ring the Taxi company of your choice once your consult is over.